Privacy Policy

1. Information We Collect

We collect information through three primary methods: information you provide directly, information collected automatically, and information received from third parties.

1.1 Information You Provide Directly

When you create an account, use our Services, or communicate with us, you may provide:

• Full name
• Email address
• Phone number
• Account login credentials
• Payment information (processed via third-party payment processors; we do not store full card details)
• Profile information, preferences, or settings
• Customer support messages or feedback

1.2 Information Collected Automatically

When you access or use Smatr, we automatically collect:

• Device information (device type, model, operating system)
• Browser type and version
• IP address
• Approximate location (derived from IP)
• App usage data (features used, session duration, interactions)
• Log files, crash reports, and diagnostic data
• Cookies, pixels, SDKs, and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Analytics providers (e.g., usage metrics, engagement trends)
• Payment processors (transaction status and confirmations)
• Marketing and attribution partners
• Authentication providers (if social login is enabled)

2. How We Use Your Information

We use your data only for legitimate business and operational purposes, including:

• Creating and managing user accounts
• Providing, operating, and maintaining the Services
• Processing payments and subscriptions
• Communicating service-related updates and notifications
• Responding to customer support requests
• Personalizing user experience and recommendations
• Analyzing usage patterns to improve product performance
• Detecting fraud, abuse, or security incidents
• Complying with legal, regulatory, and contractual obligations
• Sending marketing communications (only where legally permitted and with opt-out options)

3. Legal Basis for Processing (Where Applicable)

Depending on your jurisdiction, we process personal data under the following legal bases:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (without overriding user rights)

4. Data Storage and Security

• User data is stored on secure servers operated by trusted cloud service providers.
• We implement administrative, technical, and physical safeguards, including encryption, access controls, and monitoring.
• Despite safeguards, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services
• Fulfill legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Sharing and Disclosure of Information

We do not sell personal data. We share data only in the following clearly defined situations:

6.1 Service Providers

We share data with trusted third parties that perform services on our behalf, including:

• Cloud hosting providers
• Analytics providers
• Payment processors
• Email and communication services
• Customer support platforms

These parties are contractually required to protect your data and use it only for specified purposes.

6.2 Legal and Regulatory Requirements

We may disclose information if required to do so by law, court order, or government authority.

6.3 Business Transfers

If Smatr is involved in a merger, acquisition, restructuring, or asset sale, user data may be transferred as part of that transaction.

6.4 With User Consent

We may share data when you explicitly consent to such sharing.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core functionality
• Analyze usage
• Improve performance
• Personalize content and experiences

Users can manage cookie preferences through browser or device settings.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request data portability

Requests can be made by contacting: smatr@smatr.in

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Smatr does not knowingly collect personal data from children under 13 (or the minimum legal age in your jurisdiction). If such data is discovered, it will be deleted promptly.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or data practices, contact us at: